Client Testimonials

The satisfaction of our clients is paramount to us! Our desire is to amaze you, the customer!

"Working with James has been a remarkable milestone in our company's journey. Through his consultation, training and coaching we have experienced a dynamic shift in our work culture and gained new perspective on how we can deliver excellence in everything we do."

Nick Wimmer - Executive Director | Canaan Zipline Canopy Tour | Customer Service Workshops

James La Barrie gave new life to our organization! When we brought James in to consult with our management team we were in that four-year rut of operational burnout and exhaustion that companies typically fall into. We were stretched thin and struggling to keep things fresh and creative in our programs.

James understood where we were as a small non-profit camp and retreat center and quickly assessed both our greatest weaknesses and our potential strengths in an effort to help us see the best version of our organization. His method is simple but effective in that we take an honest evaluation of who we are and what we do and make sure that this fits with the audience we are serving. Then James began to help us work through the "How" we do what we do by creating efficient systems that we can deliver on consistently every time.

James helped remind our team that our customer, our camper, our adventure participant should be at the center of everything that we do. He taught us that our marketing edge in a competitive world is great customer service-- not slick advertising. He motivated and inspired our team to think differently about what we do and how we do it and helped us connect it all back to our vision of why we started the organization in the first place.

Working with James has been a remarkable milestone in our company's journey. Through his consultation, training and coaching we have experienced a dynamic shift in our work culture and gained new perspective on how we can deliver excellence in everything we do.


"James La Barrie's passion for 'amazing' customers and marketing is much needed."

Ed Scott - Executive Director, USPA | USPA | Speaking Engagements

James La Barrie has participated as a speaker at USPA's biennial Drop Zone Operators' Conference for a number of years, addressing a variety of marketing topics related to increasing drop zone business. He most recently gave a marketing presentation to 140 attendees at the 2013 DZO Conference in Daytona Beach, Florida, in March. Participants gave a lot of positive feedback regarding James' presentation. One attendee commented, "Customers are why we are in business. James La Barrie's passion for 'amazing' customers and marketing is much needed." Another remarked, "James La Barrie provided good insight into customer satisfaction at a DZ. We all want to grow our businesses. He offered new ideas for the modern age."


"If you need help Improving your business, give James a call...YOU WON'T REGRET IT!!!!!!!!!!!!!!......:-)"

Greg Upper, Owner | Triangle Skydiving Center | Marketing

WOW what an Amazing afternoon and evening we had with James La Barrie from Beyond Marketing ... We're officially working with James to improve our customer service so as not to just "Satisfy" our customers, but to "AMAZE" them......Our goal has always been to have great customer service, but I think James is going to help us take it to the next level.....Keep your eyes open for some improvements that we'll be making to our processes over the coming weeks and see if you're not as Impressed as I am......

If you need help Improving your business, give James a call...YOU WON'T REGRET IT!!!!!!!!!!!!!!......:-)


"James hosted a 2.5 hour seminar that impacted our team in a very powerful way. Our team left energized and empowered."

Doug Smith - President | Chicagoland Skydiving Center | Speaking Engagements

At CSC, we feel that we've assembled a strong management team and a solid group of professional skydiving staff, however, the value of bringing someone in from the outside with industry experience to critique our systems, policies, and overall operation proved to be invaluable. James hosted a 2.5 hour seminar that impacted our team in a very powerful way. Our team left energized and empowered. It is now our job to maintain the momentum, but James has helped put CSC on course to amaze our guests and keep them coming back for more.

The follow-up critique sent by Beyond Marketing was comprehensive, thorough, insightful, and accurate. Clearly, James cares about his work and it was great to see our staff so excited.


"With the marketing ideas he implemented, our revenues rose 15 to 25% annually."

Danny Smith - CEO | Skydive Carolina | Marketing

James was our General Manager for nine years. With the marketing ideas he implemented, our revenues rose 15 to 25% annually. He brought fresh ideas on how to increase our business and it worked. His attention to detail is second to none. We are a much stronger company now thanks to James' expertise and ideas. I believe that he can help any company with their marketing and advertising.


"As a server at Hessen Haus in Des Moines, IA, I was given the privilege to attend one of your seminars this afternoon."

Anne Howard | Full Court Press | Customer Service Workshops

James,

As a server at Hessen Haus in Des Moines, IA, I was given the privilege to attend one of your seminars this afternoon. I had no idea what to expect from this mandatory, all-company meeting, as I'd never been called to one. I was pleasantly surprised by your energy & passion for seizing every opportunity to create consistently excellent experiences with the people we get the chance to encounter each day.

When I listed my passions in the "five seconds" you gave, I said, "talking with strangers, making new pals, & playing outside." Your realistic approach served as a fantastic reminder of how effective it truly is to create, maintain, & sometimes even repair those relationships with each potential "pal" that comes into a business, & how easy that can be. A little kindness goes a long way and everybody has more fun when we take care of one another.

Thanks again for coming out to share your stories, words of wisdom, passion, & inspiration--your heart is brilliant.

I have tomorrow off work, but I can't wait to jump back in on Thursday & amaze the customers.

Best,
Anne Howard


"He took us by the hand, established a trusting working relationship and brought us to a place where we feel better about our business, our future, and ourselves. His guidance has always come from a place of honesty and integrity and he lives up to his promise to Amaze his customers! "

Bo Babovic and Alex Kolacio | Wisconsin Skydiving Center | Web Design

Prior to meeting James, we had tried several marketing campaigns over the course of the 15 years in business. All these efforts created dismal results and because of that, we developed a strong aversion to marketing in general. Therefore, our market presence was small, we fell behind, and our web footprint - minimal. That all changed, after we started working with James.

We heard him speak at a Parachute Industry Symposium years ago, and we immediately sensed that James is a different kind of Marketer. Part of James' expertise comes from many years of experience in the skydiving industry which is very customer service intensive. He took us by the hand, established a trusting working relationship and brought us to a place where we feel better about our business, our future, and ourselves. His guidance has always come from a place of honesty and integrity and he lives up to his promise to Amaze his customers! He helped us present ourselves to our customers for who we really are. His work speaks for itself: www.WisconsinSkydivingCenter.com. James is an extraordinary human being.

Bo Babovic and Alex Kolacio
Owners, Wisconsin Skydiving Center


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